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Making a claim

Notifying us of any claims

In the unfortunate event that you need to make a claim you should contact Direct Group, our claims administrator, as soon as reasonably possible from discovery of the fault (or in the event of an incident occurring outside of the United Kingdom, on returning to the United Kingdom).

Visit our online claims portal

Alternatively, you can start your claim by calling or emailing the claims team:

Simply email gadgetclaims@davies-group.com.

Call 0345 074 4828. The call centre is open from 8:30 am to 6:30 pm Monday to Friday, and from 8:30 am to 1:00 pm on Saturday.


Required information

Your policy number
This can be found in the policy schedule that we sent to you when you purchased your policy.

Details of the device being claimed for
For example, make, model and IMEI number. Your IMEI will be listed on your policy schedule and is also on your evidence of ownership.

The circumstances of your claim
You will need to be able to fully describe the fault with your gadget.

Evidence of ownership
In order for your claim to be approved you will need to send in evidence of ownership for the device your are claiming for. We require this to combat fraudulent claims.

What happens next?

After submitting your claim you may also be asked to complete and return a claims form. Direct Group will send this to you by email.

Subject to your claim being approved, your excess being paid, and Direct Group receiving all requested information, the repair of your phone will in most cases happen within 48hrs.

Please see your policy Terms and Conditions for full details.

What if I'm unhappy with the result of my claim?

The vast majority of claims are approved, but if yours isn't and you disagree with the outcome we would like to hear from you.