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Cancelling your policy

Your 14 day cooling-off period

You may cancel your insurance within 14 days of receiving the insurance documents, should you decide that it's is no longer appropriate or required. You'll receive a full refund of any premium that you've already paid, provided that no claim has been made and you do not intend to make a claim on this insurance.


Cancelling your policy after 14 days

 

​If you ask us to cancel your extended warranty policy after the first 14 days, we can do this for you, but no refund with be due.


Contacting us to cancel your insurance

You can let us know that you wish to cancel by phone, email or post:

Telephone
01865 818928
Monday to Friday 9am - 5pm

By email
customerservice@devicelife.co.uk 
Monday to Friday 9am - 5pm

By post
Devicelife
Temple Court Mews
109 Oxford Road
Oxford
OX4 2ER


Cancellation by us

We may cancel this insurance by giving you at least 30 days written notice at your last known address. Reasons we may cancel the policy are, but not limited to:

  • If we have reason to suspect you of fraud
  • Where we have been unable to collect a premium payment from you. In this case, we will contact you by email after the first missed collection requesting payment of the premium. If we do not receive payment by the next collection date and the next payment is also missed, we will cancel your policy with immediate effect and send you an email confirmation of the cancellation.

If any of the above reasons should occur, we will write to you with our concerns and ask you to redress them. Where this redress does not happen, we will then issue cancellation. If we cancel cover under your policy then no further premium will be payable by you. You will continue to receive any benefits for a valid claim if your claim date was prior to the date the policy was cancelled.